Claiming JobSeeker Payment (JSP) 001-19051501
This document describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers need to claim as quickly as possible online through the Services Australia site.
To get approved for JSP an individual should:
- be of qualifying age for JSP
- fulfill Australian residence requirements for JSP
- be unemployed, and
- searching for work and ready to take part in activities that increase their opportunities of discovering a task, or
- not able to work, study or search for work due to medical condition, health problem or injury, or
- used or studying complete time and are not able to undertake these due to a medical condition, illness or injury and have a job or study to go back to
If the consumer has shown they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW customers claiming JSP
A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours per week, and - their earnings falls below the JSP income test cut-off
For example, a self-employed DSP customer is still working 30 hours weekly, but their income has decreased. See Rates and Thresholds.
In all cases, check if the client is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they must offer their savings account balances, proof of income and work separation information.
Customers can start an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your financial information.
If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to respond to in the online claim.
Customers can not finish Review and Confirm, Next steps or send the claim online until within 14 days of being eligible for JSP. They will get a pointer alert 14 days before the eligibility date.
A detained person may lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is qualified but not payable when they claim.
Customers transferring from a present income assistance payment can lodge an early claim approximately 28 days before the date of certification.
Online claims
Customers should produce a myGov account and link their Centrelink online account to it.
Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:
- check in to myGov and access their connected Centrelink online account - ensure their individual information are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
Customers declaring or transferring to JSP will see a decreased question set as part of their online claim if they are:
- presently in receipt of an income support payment, or - have actually cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, employment a task exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.
The job will enable the customer to undertake a streamlined claim procedure to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for consumers deemed not able or unsuitable to finish an online claim or nominees. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC suggests:
- the customer can start a claim online and a Service Officer can take it over, or - a Service Officer can help a consumer begin a claim which can then be finished by the consumer in their Centrelink online account
Remote customers
If the client lives in a remote area and typically uses a representative, Remote Service Centre, or phone to do and is unable or inappropriate to finish an online claim, the customer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote customers.
The customer should have:
- the remote indicator showing on the Customer Overview, or - a property address in a remote location
To check the address is in a remote location:
- browse the town name in Office Locator - see the Towns Result List
- see the Remoteness column
Customers with candidate plans
Correspondence candidates can submit an online claim for employment JSP on behalf of their principal.
If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
If a nominee is declaring on behalf of an individual, encourage the candidate to help the individual claim JSP utilizing the person's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some circumstances, it might not be sensible for a consumer to finish all Required tasks prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
Moving to an Area of Lower Employment Prospects (MALEP)
Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.
If the client has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually lowered their employment potential customers by transferring to a new area.
If this holds true, the Service Officer must examine a possible MALEP work related exclusion duration.
Unemployed due to a voluntary act or misbehavior
If the client has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have occurred.
Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance event has actually taken place.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are eligible for a recommendation to a Labor force Australia or other specialist service provider, will have an initial visit booked throughout the Participation Interview. Attending this first company visit is referred to as the task seeker's RapidConnect requirement.
Most of the times, conference RapidConnect requirements will determine the start date of the job hunter's income support payment. Note: this goes through task candidates fulfilling any waiting durations and certification requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will automatically refer new task hunters to the Workforce Australia online work service. This leaves out job applicants residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly calculate this and apply the suitable rate for qualified clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might provide to customers throughout their online claim. Employer details, name and ABN, will be presented to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the choice to verify the company within the claim. If a client validates the employer, when on payment, STP pre-filled earnings will be provided to the customer when they report. If the client does not verify the company, as soon as on payment, the STP company may provide to the customer again when they report.