How to Claim
We'll direct you through the claim process.
This guide will ask you a question and based upon your response show you another concern or result.
Before you start, check if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You may require to provide supporting to progress your claim.
We'll let you understand the outcome of your claim. We'll send out a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we have actually made an error you can ask us to evaluate our choice.
We can assist if you remain in monetary challenge or need special support while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Candidate arrangement in location?
To declare on somebody else's behalf you need to be authorised.
The person you're claiming for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You need to have a plan in place to claim on someone else's behalf.
The individual you're declaring for will need to start the process. Read about how to include a Nominee plan utilizing your online account.
7: Do you wish to declare online?
The simplest method is to claim online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You don't need to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it's simple to develop one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Obtain JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to develop one.
Follow these steps.
1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, select I agree.
3. Enter your e-mail address, then validate this address using a code we email to you. Your myGov account must use a distinct e-mail address. You can't use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You've developed your myGov account, select Continue to myGov.
After you prove who you are through myGov by getting in some information about you, you'll get a CRN. We'll examine if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll check them versus our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity details from one of these documents:
- Australian motorist licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to complete our identity requirements. You'll need to provide us an appropriate image identity file in addition to any other documents we may ask for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you create your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
18: Sign in to myGov and show who you are to connect Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that offers the strong level Digital Identity needed for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, information from your identity documents and employment verify your picture.
Learn how to set up the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get going.
- Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you need to do anything else to finish your claim. We might ask you send supporting files to send your claim.
You can complete these actions up to 13 weeks before your situations alter. You can then submit your claim 14 days before your scenarios alter. We'll contact you to remind you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and link it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then choose Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Request JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you require to do anything else to complete your claim. We may ask you for supporting files to send your claim.
22: employment After you claim by phone
We'll call you if we need more details.
We'll send you a letter to let you know your claim result. If your claim achieves success, we'll let you know:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, you'll get an invoice telling you:
- the ID number of your claim - the date we estimate your claim will be total.
If your Centrelink online account is linked to myGov, indication in now to track your claim online.
Check in to myGov
You can also use the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our choice.
To do your service with us, develop a myGov account and link it to Centrelink.
You need to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or modification from full-time to casual work we'll need an Employment Separation Certificate from you in some circumstances.
You can ask someone to act for you with Medicare, Centrelink, aged care or employment Child Support. You can authorise them to talk to us, update your information and get payments for you.