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This file explains how an individual can declare JSP online, or employment with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia site.

To qualify for JSP an individual must:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be unemployed, and
• searching for work and ready to take part in activities that increase their chances of finding a job, or
• not able to work, study or search for work due to medical condition, disease or injury, or
• utilized or studying full time and are not able to undertake these due to a medical condition, employment illness or injury and have a job or study to return to
  
  If the consumer has suggested they are not able to work due to a momentary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours per week, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, check if the consumer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they need to supply their checking account balances, proof of earnings and work separation information.
  
  Customers can begin an early claim online. They will be able to finish Your personal information, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion notice 2 week before the eligibility date.
  
  A detained individual might lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the customer is certified however not payable when they declare.
  
  Customers moving from an existing income support payment can lodge an early claim up to 28 days before the date of credentials.
  
  Online claims
  
  Customers should create a myGov account and link their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - sign in to myGov and access their connected Centrelink online account
• guarantee their individual information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For employment more information, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in invoice of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task is provided to the consumer on their Centrelink online homepage approximately 28 days prior to losing qualification for their existing payment.
  
  The task will allow the customer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered unable or unsuitable to complete an online claim or candidates. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client begin a claim which can then be finished by the customer in their Centrelink online account
  
  Remote consumers
  
  If the client lives in a remote area and typically uses a representative, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for determined remote consumers.
  
  The consumer must have:
  
  - the remote sign revealing on the Customer Overview, or
• a domestic address in a remote location
  
  To examine the address remains in a remote place:
  
  - search the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of an individual, encourage the candidate to help the person claim JSP using the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be reasonable for a consumer to complete all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have minimized their employment potential customers by transferring to a brand-new location.
  
  If this is the case, the Service Officer should examine a possible MALEP employment related exclusion period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to determine a non-compliance event has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are eligible for a recommendation to a Workforce Australia or other specialist supplier, will have a preliminary visit booked during the Participation Interview. Attending this very first company consultation is known as the job applicant's RapidConnect requirement.
  
  In most cases, conference RapidConnect requirements will figure out the start date of the task hunter's income assistance payment. Note: this is subject to task seekers fulfilling any waiting periods and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new job candidates to the Workforce Australia online work service. This leaves out job hunters living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been getting an income support payment or allowance for 9 or employment more constant months may be entitled to a higher rate of payment. The system will instantly compute this and apply the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might provide to consumers during their online claim. Employer information, name and ABN, will be presented to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the employer within the claim. If a customer validates the company, when on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not confirm the employer, as soon as on payment, the STP employer may provide to the client once again when they report.