How to Claim
We'll direct you through the claim procedure.
This guide will ask you a concern and based upon your answer show you another concern or outcome.
Before you begin, check if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to provide supporting files to advance your claim.
We'll let you understand the result of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you believe we have actually slipped up you can ask us to evaluate our decision.
We can assist if you're in financial difficulty or require unique support while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To declare on someone else's behalf you must be authorised.
The person you're declaring for should choose you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee arrangement
You need to have a plan in place to declare on somebody else's behalf.
The person you're declaring for will require to start the procedure. Read about how to add a Candidate arrangement utilizing your online account.
7: Do you wish to claim online?
The easiest method is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling weak, or need to isolate yourself in your home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To claim a payment you need a myGov account linked to Centrelink. If you don't have a myGov account, it's simple to produce one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Make An Application For JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and show who you are to connect to Centrelink
To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's simple to create one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you accept the terms, select I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account need to utilize a special e-mail address. You can't utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You've developed your myGov account, select Continue to myGov.
After you prove who you are through myGov by entering some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll examine them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these files: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity details from among these documents:
- Australian driver licence - ImmiCard issued by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll require to visit a service centre to finish our identity requirements. You'll need to offer us an appropriate photo identity document as well as any other documents we might request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and prove who you are to connect Centrelink
To claim a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity service provider that supplies the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal information, details from your identity documents and confirm your photo.
Learn how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or know your CRN?
- Select Begin in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Start.
- Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and job make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can use online.
To do this:
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Start.
- Select Get JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you require to do anything else to finish your claim. We may ask you submit supporting documents to submit your claim.
You can finish these actions up to 13 weeks before your scenarios alter. You can then submit your claim 2 week before your . We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to declare
To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Start.
- Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you need to do anything else to finish your claim. We may ask you for supporting files to submit your claim.
22: After you declare by phone
We'll contact you if we need more information.
We'll send you a letter to let you know your claim outcome. If your claim achieves success, we'll let you understand:
- when you'll get your first payment
- how much you'll get.
23: After you claim online
After you send your claim online, you'll get an invoice informing you:
- the ID variety of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is linked to myGov, sign in now to track your claim online.
Check in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.
To do your service with us, create a myGov account and link it to Centrelink.
You need to show your identity before you declare a payment or service.
When you declare a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or modification from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.